I'm a fixer

I’m a fixer.

When a client emails me with a problem, my instinct is to jump in and solve it.
Like, now. No delay. No drama. Just roll up my sleeves and get it done.

Early on at Bullseye, that was my whole process:

• Read the email.
• Fix the issue.
• Reply with a friendly message from Jimmy that their task has been completed.

Quick. Efficient. Easy.
But completely unsustainable.

As the years have gone on, my responsibilities have grown. And all the tasks, problems and work has grown more complicated, too. Some tasks take days or even weeks. Some requests pull in multiple people from our team. Sometimes things aren’t even fully clear yet.

But I’m a fixer. I don’t want to reply until the job is done.

But here’s what I’ve learned: Clear communication is more powerful than silent progress.

People don’t just want solutions. They want reassurance. They want to know they’ve been heard. That we’re on it. That their message didn’t disappear into a spam folder… Or end up stuck in their own doom pile of unsent drafts.

A simple “Got it” or “We’re working on it” goes a long way.

I’m learning to communicate better with the clients I work with. If you’re one of them, I hope you’ve noticed a difference. And if not… it’s coming. I promise. Because no one wants your project to succeed more than me.

Because I’m a fixer.

Does anyone else struggle with this side of communication?